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  • Produktbild: Measuring the ROI of Knowledge Management
  • Produktbild: Measuring the ROI of Knowledge Management

Measuring the ROI of Knowledge Management 2nd edition

Aus der Reihe Ark Group

Fr. 223.00

inkl. gesetzl. MwSt., Versandkostenfrei

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.12.2016

Verlag

Globe Law and Business Ltd

Seitenzahl

108

Maße (L/B/H)

23.4/15.6/0.6 cm

Gewicht

165 g

Auflage

16002 Auflage Revised

Sprache

Englisch

ISBN

978-1-78358-268-6

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.12.2016

Verlag

Globe Law and Business Ltd

Seitenzahl

108

Maße (L/B/H)

23.4/15.6/0.6 cm

Gewicht

165 g

Auflage

16002 Auflage Revised

Sprache

Englisch

ISBN

978-1-78358-268-6

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Measuring the ROI of Knowledge Management
  • Produktbild: Measuring the ROI of Knowledge Management

  • Executive summary About the authors Chapter 1: Understanding the knowledge economy - Economic value drivers - Develop a competitive advantage - Measuring the value of knowledge Chapter 2: Knowledge management business case arguments - KM - It's the law/in the contract - Creating new markets - Creating a unique capability - Creating strategic advantage - Improving process productivity/incremental improvement 11 - Lessons learned programmes 13 - Encouraging knowledge sharing 14 - KM in support departments 15 Chapter 3: Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management - An introduction to using a Knowledge Audit - Designing the knowledge audit - K-Audit questions - K-Audit analysis - Determining the business benefits Chapter 4: The application of Artificial Intelligence to support the value of organisational knowledge and assist the knowledge ROI - The current marketplace - Benefit themes - Decision making - The importance of design - AI and business cases - AI adding extra value to knowledge - Summary Chapter 5: Measurement of KM projects - A practical guide for busy people - The value and difficulty of measuring - Where to start with KM measurement - Who: Understanding the audience for the measurement - How: Deciding on the practicalities of measurement - Summary Chapter 6: Believing in organisational progress using data and anecdotes - Social return on investment - Expanding the ROI approach - Conclusion Chapter 7: The case against ROI for knowledge management - The right focus - Literature review Chapter 8: Winning the war by avoiding the battles - Focusing on the I in ROI - Embedded KM - Design to zero - Reuse what exists - DIY KM - Summary Chapter 9: An ecological approach to understanding impact in knowledge management practice - Key scientific insights - New ways of thinking and acting - Conclusion