The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry

"Diversity, equity, and inclusion (DEI) assume importance given that the industry employs diverse staff and supports diverse stakeholders. The Handbook offers a unique and comprehensive perspective on DEI, drawing on the expertise of leading scholars and industry experts from around the world. The Handbook provides critical reviews and an appraisal of the current state of the art research and future development of conceptual and theoretical approaches to DEI in the hospitality industry."

Kaye Chon, Ph.D., CHE, Dean and Chair Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University

"Diversity, equity, and inclusion (DEI) has risen to become one of the most critical and vexing challenges in the hospitality industry. This Handbook offers a comprehensive overview of the nature and scope of DEI issues that are acutely pertinent in service- and labor-intensive settings. It provides a critical review and analysis of the research that has been conducted to date, and offers numerous avenues for future theoretical development and investigation. I applaud the authors in delivering a timely and constructive resource for advancing our understanding about the utility and impact of DE&I initiatives in the hospitality industry."

Dr. J. Bruce Tracey, Kenneth and Marjorie Blanchard Professor of Human Resource Management, Nolan School of Hotel Administration, Cornell University

"This handbook will help scholars and practitioners keep up to date with the latest empirical knowledge and reflective practice on the issue of diversity, equity, and inclusion in the hospitality industry. I highly recommend the handbook full of insightful contents with practical value!"

Peter B. Kim, Ph.D. Professor, Auckland University of Technology, New Zealand

"This Handbook is an outstanding contribution to the field of hospitality management. The authors' emphasis on diversity, equity, and inclusion (DEI) as central to the success of the industry is both timely and important. The contributions from scholars, academics, and industry experts ensure a comprehensive and global perspective. It is an indispensable resource for anyone interested in advancing DEI in the hospitality industry."

Michelle "Mikki" Hebl, Martha & Henry Malcolm Lovett Chair of Psychology, Rice University, USA