Understanding Customer Service A must read for everyone in Service Industry!
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- Englisch ausgewählt
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Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
23.05.2023
Verlag
Independently PublishedSeitenzahl
86
Maße (L/B/H)
20.3/12.7/0.5 cm
Gewicht
95 g
Sprache
Englisch
ISBN
978-93-340-3523-0
Customer service is not just about speaking politely.
It is about understanding people.
Every day, professionals deal with customers-
Angry customers... confused customers... demanding customers.
>Understanding Customer Service is a practical and experience-driven guide that goes beyond textbook definitions and scripted responses.
What customer service really means (beyond theory)
How to handle difficult and emotional customers
The importance of customer sensitivity
How to communicate effectively and close issues professionally
>This is not a book of rules-
- It is a book of understanding.
- If you work in any customer-facing role...
- Or want to build a successful career in the service industry...
Because great service is not about processes...
>"Customer service is not a skill-it is an understanding."
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