Acknowledgements
Introduction
Collaboration: Partnerships for Lifelong Learning
1Step Away from the Desk: Re-casting the Reference Librarian as Academic Partner
Michael Courtney and Angela Courtney
2 The Scholarly Commons: Emerging Research Services for Graduate Students and Faculty
Merinda Kaye Hensley
Diversity: Meeting the Information Needs of a Changing Demographic
3The Rainbow Connection: Reference Services for LGBT Community in Academic Libraries
Matthew P. Ciszek
4Reference Services in a Shifting World: Other Languages, Other Services
Valeria E. Molteni and Eileen K. Bosch
5As Needs Change, So Must We: A Case Study of Innovative Outreach to Changing Demographics
Li Fu
Technology: Reference Service Beyond the Library Walls
6Roving Reference: Taking the Library to Its Users
Zara Wilkinson
7Connecting Questions with Answers
Ellie Dworak and Carrie Moore
Assessment: Does Reference Make a Difference?
8Transforming Reference Services: More than Meets the Eye
Kawanna Bright, Consuella Askew, and Lori Driver
9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research
Corinne Laverty and Elizabeth A. Lee
10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries
Deb Raftus and Kathleen Collins
Professional Competencies: Skills for a New Generation
11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service
Melanie Maksin
12Necessities of Librarianship: Competencies for a New Generation
Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin
13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service
Christine Tobias
14Digital Primary Resources
Peggy Keeran
Index
About the Authors
